FAQ

Frequently Asked Questions (FAQs)

How long does delivery take?

Most orders are dispatched within 1 working day. Standard delivery usually takes 2–4 working days, while Express Delivery typically arrives within 1–2 working days.

Can I track my order?

Yes. Where available, you’ll receive tracking information by email once your order has been dispatched.

Do you offer free delivery?

Any free delivery offers will be clearly displayed on our website when available.

Can I return an item?

Yes. Most unused items can be returned within 30 days of receiving your order. Please see our Returns & Refunds page for full details.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with your order number and photos of the damage. We’ll work quickly to resolve the issue.

Do you sell gift cards?

Yes! Telford Sports Gift Cards are available and make the perfect gift for any sports enthusiast.

Do you offer cricket bat repairs?

Yes. We provide professional cricket bat refurbishment and repair services, including toe guards, handle replacements, knocking-in, cleaning, and more.

Do you offer cricket bat trade-ins?

Yes! We accept selected cricket bats as trade-ins. Contact us on WhatsApp with photos and details of your bat, and we’ll provide a valuation.

Which payment methods do you accept?

We accept all major debit and credit cards, along with the payment methods available at checkout.

Do you ship internationally?

At the moment, we deliver within the United Kingdom. If you’re outside the UK, please contact us before placing an order.

How can I contact Telford Sports?

Email: TelfordSports@icloud.com

WhatsApp: 07348 809057

We aim to respond to all enquiries as quickly as possible during business hours.