Returns

Returns & Refunds

At Telford Sports, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You can return most unused items within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• You must provide proof of purchase (order number or receipt).

Please contact us before returning any item so we can provide return instructions.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Personalised or custom-made products.
• Gift Cards.
• Products that have been used or damaged after delivery.
• Items returned without prior contact.

Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow 3–10 working days for the refund to appear, depending on your payment provider.

Return Postage

If you’re returning an item because you’ve changed your mind, you’ll be responsible for the return postage costs.

If the item is faulty, damaged, or we’ve sent the wrong product, we’ll cover the return postage or provide a suitable solution.

Contact Us

If you have any questions about returns or refunds, please get in touch.

Email: TelfordSports@icloud.com

WhatsApp: 07348 809057

Thank you for shopping with Telford Sports.